Customer service must be implemented in Air Transport – ASECNA

An evaluation of the services offered to passengers of airline companies in terms of quality, performance and cost, was initiated in recent years by the aviation authority.

On October 5, 2015, different players in the air transport sector (Ccaa, Adc, Asecna, airline companies, various authorities as well as the Cameroon League of consumers) met to ponder on the question in a forum which focused on the rights of passengers.

According to the Deputy Director-General of Ccaa, Allabira Mamadou, the entity commonly receives complaints from travellers “often disappointed and frustrated by the treatment of their claims, as well as the difficulties in settling disputes.”

So many worries that should be resolved faster, with regard to the measures taken by the ICAO and number of States that protect the interests of passengers – and include compensation for passengers denied boarding, or compensation to be given to passengers in the event of very large delay.

Scheduled until tomorrow, October 7, the meeting which started yesterday at the Sawa Hotel, is thus intended to provide a response to the above concerns. They will be specially devoted to the consensual search for ways and means to ensure a better quality of service to passengers, as well as means for their rights to be suitably protected.